BOOKING CONDITIONS & POLICIES
Check-in
From 11:00 AM – 4:00 AM (Early Check-In charge 50% off the overnight rate)
Check-out
Until 10:00 AM – 12:00 PM (Late Check-out charge 70% off the overnight rate)
Children and Extra Beds: All children are welcome. Children under 5 years stay free
Included in the rates: Breakfast and local taxes, welcome drink, free internet
NB: Prepayment & Cancellation Cancellation and prepayment policies vary according to room type and
seasons
Payment options: Cards accepted at Agip Motel Mbarara. The hotel reserves the right to temporarily
hold an amount prior to arrival.
Should you wish to pay in cash, we accept Ugandan Shillings (UGX/Ush), Kenyan Shillings (KSH), Tanzania Shillings (TSH), Rwandan Franc (RWF), US dollar, Euro and GBP at the rates specified on the website.
In Uganda, they do NOT accept US dollars given out before 2009
Please note that the exchange rate fluctuates on a daily basis. Please ask for the exchange rate at the time of payment to avoid any confusion on this matter.
Please note that the full amount regarding the reservation must be settled BEFORE the time of check-in.
Please always ask for a receipt to document your payment
Prepayment:
Payment Terms: 50% deposit on the reservation, Balance upon check-in
Christmas and New Year- Full payment upon reservation
CANCELLATION POLICIES
Please refer to the Terms & Conditions of the required rate for the relevant cancellation and prepayment
policy.
Cancellation Charges; The charges below only apply to 100% advance payment on accommodation. If
you only paid our required 50% deposit, this won’t be refunded. Refer to our reservation team for
seasonal (Christmas, New Year, Easter & High Season) T&Cs
25% if cancelled four days in advance
50% if cancelled two or three days in advance
50% if a few of the total booked rooms are cancelled
100% if cancelled one day prior to booking/travel or on the same day.
Note:
Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.
PERSONAL IDENTIFICATION
All guests at Agip Motel are required to present a valid identification upon check-in, which may be either
a passport, East Africa National ID or National ID for Uganda nationals. Uganda Nationals can check-in
with either a passport, National ID or a valid Uganda driving license.